Privacy Policy

Effective Date: July 2, 2025

At Ace Medicare Provider Portal (“we,” “us,” “our”), we are committed to protecting your privacy and maintaining the confidentiality of the information you share with us. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you access our portal at https://www.acemedicareproviderportal.com.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, NPI number, and other identifying details when you register or contact us.
Organization Information: Provider group names, affiliated facilities, and billing details related to your organization.
Usage Data: Information about how you interact with the portal, such as access times, IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

Provide access to the portal and its features
Verify your identity and eligibility as a healthcare provider
Improve our platform, support, and services
Respond to inquiries and service requests
Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share your data with:

Authorized third-party vendors who help us operate the portal (under strict confidentiality agreements)
Regulatory agencies if required by law
Our internal teams for audit, compliance, or operational purposes

4. Data Protection

We implement administrative, technical, and physical safeguards to protect your data, including:

Secure HTTPS connections
Role-based access control
Regular vulnerability assessments
HIPAA-aligned security practices

However, no system is 100% secure. You are responsible for keeping your login credentials confidential.

5. Cookies and Tracking

We may use cookies and similar technologies to enhance user experience and gather analytics. You may disable cookies through your browser settings, but doing so may limit certain functionalities.

6. Your Rights

Depending on your location and applicable laws, you may have rights such as:

Accessing the data we hold about you
Requesting correction or deletion
Withdrawing consent for data processing (where applicable)

To exercise these rights, please contact us at the email below.

7. Third-Party Links

Our portal may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies separately.

8. Children’s Privacy

This site is intended for professional use only and not for individuals under the age of 18.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: [email protected]